Refund & Cancellation Policy
Unused eSIM / Exchange
No refunds are offered. If your eSIM has not been activated or used, you may exchange it for another eSIM of the same value or pay the difference for a new eSIM — just message us with your order ID.
After activation
Because eSIMs are digital, single-use goods, orders are non-refundable once the eSIM has been activated or used.
Faulty or undeliverable eSIMs
If we are unable to deliver a working eSIM, or the eSIM is faulty through no fault of yours, we will provide a replacement or refund.
How to request
Contact us on WhatsApp (+962 7 9566 7198) or by email (sailorsesimhub@gmail.com) with your order ID.